Shipping, Exchange and Returns
We ship internationally from either our warehouse in California or our studio in Shanghai. Shipping for countries in list A is $8 for orders up to $34.99, and free for orders over $35. Shipping for countries in list B is $25 for all orders. The final shipping cost is automatically calculated at checkout.
Orders are usually shipped within 3 business days of being placed. After you place an order, you will receive an Order Confirmation email. Once your order is fulfilled and on its way, we will send you a Shipment Confirmation email with a tracking number.
Australia, Austria, Belgium, Brazil, Canada, Chile, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Macau, Malaysia, Mexico, Monaco, Mongolia, Netherlands, New Zealand, Norway, Philippines, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, UK, USA and Vietnam.
Kuwait, Saudi Arabia, UAE
Please be aware that shipping charges do not include international customs, duties, tariff, or broker taxes. All applicable taxes and duties are the responsibility of the purchaser, and will be paid by the customer. Contact the customs office in your destination country for information about any applicable duties or taxes. Packages may held at the local sorting facility until customs are paid. Customs fees may be applied after package is received. We will not offer a full refund or re-shipping for the purchase should a package be refused due to taxes or duties. If the item is refused for these reasons and sent back, once the item has been received and checked, the cost of the original shipping as well as a $10 processing fee will be deducted from the original paid amount, and the remaining amount refunded.
In the event that an attempted delivery is not successful, and we are notified by the shipping company, we will attempt to contact the purchaser via email. If the purchaser still does not respond to either us or the shipping company within the holding time frame specified by the shipper, the item will be returned. Under such circumstances, where we have made all possible effort to ensure the shipment of an item, we will not offer a full refund or free re-shipping for the purchase. If the purchaser requires the item to be re-shipped, the shipping cost will be quoted and paid before re-shipping. If the purchaser requests a refund, once the item has been received and checked, the cost of the original shipping as well as $10 processing fee will be deducted from the original paid amount before the remainder is refunded.
If an item has been shipped but not received, the purchaser must contact us within 30 days of of the shipment date to notify us. We will do our best to resolve the issue for you and act in good faith. However, if you contact us after 30 days, we cannot guarantee refund or replacement unless you have proof from the shipper that the item was not delivered. Any refund or store credit will be at our discretion otherwise.
EXCHANGES & RETURNS
We want our customers to be happy. If you are dissatisfied with your purchase for any reason, we offer exchange or refund within 7 days of delivery arrival. Your item must be unused and in the same condition that you received it. It must also be in the original packaging and have all packaging intact. Items not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible.
If you require an exchange or refund, please send us an email at firstname.lastname@example.org and we will provide you with instructions. If the request is due to defective or damaged product, please provide description and photographs of the problem.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be submitted by us within 3 working days. The actual date of receiving the returned funds will depend on the processing speed of the financial intermediary and your banking institution.
Only regular priced items may be exchanged or refunded, unfortunately sale items cannot be exchanged or refunded unless defective.
We are not responsible for refunds if:
- Packages are refused due to high duties and taxes.
- Packages can not clear customs because of restrictions.
- Items that are missing because they are confiscated by Customs.